Oakridge Cinema

Web Design

Project Overview

A movie theater website where the local community can visit to see showtimes and buy tickets online.

My Contributions

User Research, Wireframing, Prototyping

Lead UX Designer

Project Duration

February 2023 - March 2023

The Problem: At the beginning of 2023, there were many floods in northern California and many people had to close their businesses. Since their business would be a big part of their income, I wanted to create an application that helps these people to continue selling their products as long as they could. 

The Goal: A goal of this project is to promote communities to shop locally and make aware of the businesses that are around.

Understanding The User

Summary

Research consisted of two different parts. A usability study with a lofi prototype and another usability study with a hi-fi prototype. Going into the user research, I was hoping for ways the user can interact with the website without any guidance. Since this is one of the ways to know if the website is ready, I wanted the navigation to be simple.

Pain Points

Inconsistency

There were inconsistencies with movie posters alternating and changing designs on different screen

Unnecessary Buttons

Extra buttons were added to add additional filters. This turned out to be more confusing and unnecessary 

Not Enough Info

Some pages only had images with little to no information or additional functions

Persona: Raina

About Raina:
Raina was born and raised in her small town in California. The town has one locally owned movie theatre and has never had an online presence until 3 years ago. Raina would usually have to drive to the movie theatre to see which movies they show and watch trailers on her own time. She wants a way to buy tickets online and watch trailers without too many extra steps.

Problem statement:
Raina is a local movie enthusiast in her small town who needs a way to preview movies online because she wants a more streamlined way of knowing what movies to watch before buying tickets.

Age: 26
Education: 
Undergraduate
Hometown:
Hollister
Family:
Eldest daughter
Occupation:
Junior employee

Goals:
Movie preview,
Buy movie ticket,
Refreshed look

Frustrations:
Website is very old,
Hard to find website,
No way to buy tickets

User Journey Map

I’m hoping the process from start to finish is simple yet interesting to interact with. I want users to be able to browse their local movie theaters collection and go experience the movie in theaters.

Action

Open Website

Browse Home Page

Watch Trailers

Choose a Movie & Time

Purchase Movie Ticket

Task List

A. Open browser and search movie theater

A. See what's new on home page
B. Look for interesting movies

A. Pick a movie that might look interesting
B. Find more information about that movie
C. Watch the movie trailer

A. Pick a movie
B. Choose a date
C. Pick a time to watch the movie

A. Confirm movie and time
B. Choose how many tickets to purchase and what type
C. Input information on billing and card information
D. Confirm purchase

Emotions

Calm
Interested

Intrigued
Fascinated
Excited

Intrigued
Excited

Confused
Fascinated

H
Impatient

Improvement Opportunities

Make website accessible to multiple screens

Focus attention to certain parts of the page for wuicker scanning

Embed videos so no additional links need to be opened

Make movies and movie times very visible

Expand on the color scheme for text inputs

Starting The Design

Paper Wireframes

After the five different styles, I chose to go with a large banner to greet the user. Different sections that showcase different types of movies available as well as different theater locations. I wanted to lay out all information on the home page.

Digital Wireframes

<-- Left Image:

I wanted to draw the users attention to the movie that would make the most revenue which is why I chose an image/video on homepage. I put movies lined up and scrollable so users will be able to know what section these types of movies are in.

* Section for easy browsing of featured films

* Large image/video on landing to draw users attention to the featured movie
- - - - - - - - - - - - - - - - - - - - - - - - - -

Right Image: -->

Showtimes page has a filter system as well as a movie trailer along with movie descriptions. The main goal of the showtimes page is to showcase movies with the desired filtered system. This makes the experience quicker for the user instead of checking with dates and times manually.

* Filter system to easily choose preferred days and times

* Trailer next to movie for quick decision on movie

Low Fidelity Prototype

The button to the right is a link to an Adobe XD prototype
(opens in new tab)

Usability Study: Findings

Round 1 Findings

Round 2 Findings

  1. Unnecessary buttons
  2. Inconsistency
  3. Scattered ideas
  1. Color contrast/ theme
  2. Choppy payment process
  3. Consistency across pages

Refining The Design

Mockups

User’s mentioned how the payment process didn’t feel complete or was missing information. With that, a movie poster of the film they selected was used to add visual cues

<-- Left Image: Before Usability Study
--> Right Image: After Usability Study

The changes were small but creates a familiarity with the other screens. Users noticed that this page had a different color scale and use of colors. It felt separate from the rest of the website. Buttons were brightened and words were darkened. 

<--Left(top) Image: Before Usability Study
-->Right(bottom) Image: After Usability Study

Additional Mockups

High Fidelity Prototype

The button to the right is a link to an Adobe XD high-fidelity prototype. (opens in new tab)

Accessibility Considerations

1. The top banner is made to stay fixed so the user can easily navigate to whichever section they want. This removes the need to scroll all the way to the top everytime.

2. Buttons are contrasted with the background and includes a word of what the button does. This gives the user a visual cue of what is going to happen when a button is clicked.

3. Different versions of the website were also considered to accommodate different screen sizes.

Going Forward

Takeaways

Impact:

The designs made for this movie theater website followed a more click through structure. Online orders were a key focus so cues for the user to click on a button to buy movie tickets. Buttons are contrasted and emphasized to show importance.

What I Learned:

I learned that consistency is key. Some minor things like color shade and whether a button was rounded or not makes a big difference in professionalism. 

Next Steps

1. With this website, I would want to go to my local movie theater and see if I could use my designs to update their official website. I based color schemes on their website and theater and would love to be a part of redesigning their website.

2. Testing the website out with more people and real numbers would be very interesting to see. All studies for the course are in a way hypothetical and real statistics could make designs changes even more drastic. 

3. Another thing I want to take this is to have an engineer look at the designs to see if it is actually possible. It’s not too complicated but the legal rights with embedded videos and copyright of posters could be an issue.

Want to work together?

If you think I will be a great fit for your company, let's get to know each other!

wmyang7@outlook.com